Delivery & Returns Policy
Thanks for shopping at The Vape Hut. If you are not entirely satisfied with your purchase, we’re here to help.
Items will be sent via Royal Mail 1st Class on the same working day if ordered by 2pm. Otherwise they will be sent the next working day.
You have 14 calendar days to inform us of a return and a further 14 days to return the goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
You are responsible for the cost of return postage and proof of return postage is advised.
Return of Faulty Goods
If you are returning a faulty item the cost of return postage (up to £4.55) will also be refunded, you MUST provide us with proof of return postage. Please do this by emailing us at [email protected].
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within 1-3 working days.